Very disappointing. Although they put the blame on the landlord, every problem we reported it would take forever to be sorted. We still have a broken window that will not open or close after reporting it several times over the last 12 monthsf. After three years renting a property the landlord is now selling, however they are charging us a 90 exit fee to leave (even though it is they who are making us leave). We went to the council to get on the council list and without even asking our permission Strawberry Lettings have charged 42 for a reference and taken it out of our deposit. Many other issues with them over the three years. We are also expecting them to try and rip us off further over our deposit when we do leave in three weeks.
We rented a property managed by Strawberry and had great service from them for the past 18 months. They have been quick to respond to any questions or issues. The young lady that does the inspections is professional and super friendly. Thank you for a wonderful 18 months. x
Having experienced being a tenant and buyer or properties handled by Strawberry, I can confidently say that their service across the board is appaling: the attitude of staff is incredibly rude (in particular Nicola, who, as the owner/manager, should set an example as to how she expects agents to handle customers) communication is unprofessional as well as time inefficient and during viewings, the agent failed to thoroughly promote positive aspects of the property. On requesting a second viewing to a property we were interested in purchasing, we were told upon arrival that we only had 5 minutes to view the property as the agent had a subsequent viewing booked immedietly after. Considering the vendor was paying for their services to sell the property and as potential buyers, we took time off work to meet their suggested viewing time in order to carry out a more detailed inspection, which as a result of the inadequate timescale of the viewing, we were unable to do, their conduct is totally unfitting with basic expectations of an estate agent. Upon querying a particular aspect of the service received, we were met with a very hostile and defensive response by Nicola, the owner, which amounted to her raising her voice at myself and my husband in front of her staff. It is little wonder that this is such an incompetent agency.
Not only do they make you fill out intrusive application forms to just request a viewing of a property, then fail to reply or even acknowledge the enquiry, they also lie about monthly price of available rentals on their Rightmove pages. This leaves the clear impression that to them - like most estate agents - customer service or basic courtesy is far less important than browsing Facebook or filing their nails. What do Strawberry Lettings think they will achieve by listing a PCM price, then admitting in the small print that it is for the first month only, other than annoying potential customers? Obviously useless and arrogant, may their business crash and burn.
Absolutely shocking experience. Rude staff, and very unhelpful. Paid re let fee on the Friday, was told property would be back on the market by the following Monday. It has now been 8 days and property still hasn't been advertised. Disgusting.
Strawberry Lettings and Sales Ltd is a UK Real Estate Agency based in Barrow upon Soar, East Midlands. Strawberry Lettings and Sales Ltd is located at 4 High St, Barrow upon Soar, Loughborough LE12 8PY, UK.
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